We engage operational challenges from various industry sectors.
A virtual assistant that answers customer inquiries, provides product recommendations, processing orders, and more.
Designed to understand and respond to customer inquiries conversationally, providing a personalized experience that feels natural and intuitive.
Our virtual assistants can handle a wide range of tasks, providing customers with immediate assistance and support whenever they need it.
We specialize in developing and implementing these advanced virtual assistants for our clients, focusing on delivering exceptional customer experiences.
Tailored to the unique needs of each client, our virtual assistants ensure optmization for their specific industry and customer base.
We leverage the latest AI and NLU technologies. Our virtual assistants can deliver exceptional customer experiences that drive customer satisfaction, loyalty, and growth.
"The development of our Voicebot, by grupoGBI, has allowed us to increase the satisfaction of our customers who now have a more immediate, close service with high-security standards, thus raising the Customer Experience to levels of excellence."
Intents per year
Our most advanced intelligent Virtual Assistants use Omilia™ technology.
This engine was classified as a "Leader for a second consecutive time on Gartner® Magic Quadrant" for Enterprise Conversational AI Platforms.
Take advantage of Omilia™ voice capabilities, architecture-enabling reusable modules, and contact center operations experiences blended into grupoGBI omnichannel virtual assistants solutions for the Banking, Insurance, Healthcare, and Utilities sectors.
We apply next-gen technology to digitize the processes of B2C companies in the financial services, healthcare, and utility sectors.
Caixa Geral de Depósitos Bank (CGD) partnered up with grupoGBI to develop a new customer service platform for Caixa Direta channels, pushing Artificial Intelligence technologies to their limits.
According to a Gartner study, 70% of customers in the United States use self-service channels to solve problems, which makes this channel a must for companies.