digital experiences.

We provide state-of-the-art Conversational AI-powered Virtual Assistants, that allow your company to render next-gen Customer Care.

Key benefits

Business insights in real-time

A virtual assistant that answers customer inquiries, provides product recommendations, processing orders, and more.

A human-like experience

Designed to understand and respond to customer inquiries conversationally, providing a personalized experience that feels natural and intuitive.

Available 24/7

Our virtual assistants can handle a wide range of tasks, providing customers with immediate assistance and support whenever they need it.

Count on us

We specialize in developing and implementing these advanced virtual assistants for our clients, focusing on delivering exceptional customer experiences.

Tailor made

Tailored to the unique needs of each client, our virtual assistants ensure optmization for their specific industry and customer base.

Next-gen customer care

We leverage the latest AI and NLU technologies. Our virtual assistants can deliver exceptional customer experiences that drive customer satisfaction, loyalty, and growth.

"The development of our Voicebot, by grupoGBI, has allowed us to increase the satisfaction of our customers who now have a more immediate, close service with high-security standards, thus raising the Customer Experience to levels of excellence."

Caixa Geral de Depósitos
in IDC Future of Digital Innovation 2022


TRL score

5 mi +

End users

96% +


50 mi+

Intents per year


AHT reduction​

We offer the best conversational AI technology to enhance your CX

Our most advanced intelligent Virtual Assistants use Omilia™ technology.

This engine was classified as a "Leader for a second consecutive time on Gartner® Magic Quadrant" for Enterprise Conversational AI Platforms.

Take advantage of Omilia™ voice capabilities, architecture-enabling reusable modules, and contact center operations experiences blended into grupoGBI omnichannel virtual assistants solutions for the Banking, Insurance, Healthcare, and Utilities sectors.

Digital Transformation case studies

We apply next-gen technology to digitize the processes of B2C companies in the financial services, healthcare, and utility sectors.