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In today’s digital economy, Customer Experience (CX) has become a strategic priority, especially for IT leaders tasked with delivering seamless and engaging interactions. This has brought renewed focus to the term "Customer 360"—a comprehensive view of the customer profile aimed at providing personalized experiences at every stage of their purchasing journey, setting a brand apart.

Artificial Intelligence (AI) is radically transforming industries, delivering tangible advancements in fields such as healthcare, insurance and customer experience (CX).

We’re stepping into a new era: While the transition from Industry 4.0 to Industry 5.0 brings a blend of human creativity with cutting-edge technology, it also signals new opportunities and challenges for IT professionals.

AI & Digital experiences are revolutionizing the way people access health care and how stakeholders interact within the ecosystem. Check it out

Artificial Intelligence, BIG Data, Machine Learning, the Internet of Things, and Cloud Computing... all of them will somehow affect how we work today, with the most impact on IT professionals.

The effects of AI on the job market have yet to be determined, but these changes will affect us all. Should we then fear AI in the job market?

The accountant needs to be an accountant 4.0 and not "just" someone who masters technical accounting or tax issues.

Did you know that artificial intelligence can bring countless benefits to your customer service channels?

Just as there is no iris identical to another, our voice is also unique.

Automated service has developed numerous tools that combine advanced technologies with AI to provide the best user experience. This includes voicebots.

In an omnichannel strategy, the idea is to offer a complete and simple shopping experience, including the steps before and after the acquisition of a product.

The quest to offer the best customer service goes through stages of training and using technologies, sometimes almost unbelievable to be true.

What do Amazon's Alexa, Apple's Siri, and Microsoft's Cortana have in common? They are all examples of chatbots.

According to a Gartner study, 70% of customers in the United States use self-service channels to solve problems, which makes this channel a must for companies.

Digital transformation: What it is and how to adapt your business to the digital age?

Digital transformation has become an increasingly recurrent term for organizations and is no longer just a strategic issue. It is a new reality imposed.

Digital Transformation is increasingly present in all our lives and will continue to be indispensable to any economy seeking to compete in the global market.

Gone are the days when physical capital was the key variable of economic growth.

How is Portugal's tax system handling the Digital Transformation?

Recruitment and the professional development of an organisation’s personnel are critical to any human resources department.

The solutions provided by Industry 4.0 have, for many, quickly become the only way to face the rupture caused by COVID-19.

Talent management is more than simply Human Resources jargon. It is central to a successful corporate strategy.

Are we on the path towards open-source, free quantum computing?

Work environments were already evolving to some extent before the pandemic, with select companies having demonstrated some openness to making work environments more flexible.

The future of our planet is indisputably in our hands.

Gartner estimates that “by 2024, low-code application development will be responsible for more than 65% of application development activity”.

The digital transformation of businesses accelerates these trends and brings about greater interaction between humans and AI.

Co-creation is a hot topic and is touted as the future of IT, whether in code development or management.

In the digital age, thinking and acting disruptively are essential to gaining the trust of new customers.

The new architecture is fuelling the digital transformation of our entire ecosystem, in all aspects of our daily lives.

Humans are starting to pressure brands to communicate clearly and through the subtle power of conversation in a digital way.

The Internet of Things (IoT) is a reality, and the technological trend is advancing at an incredible pace and impetus.